Privacy Policy

Last Updated: 2026-08-18
  • What we collect: Account details, identity verification, payment info, and technical device data.
  • Why we collect it: To manage your account, process payments, prevent fraud, and comply with Malaysian regulations.
  • Who sees it: Only our internal team and trusted partner service providers (e.g., payment processors). We never sell your data.
  • How long we keep it: For the duration of your account lifecycle and as required by applicable law.
  • Your control: You can request access, correction, or deletion of your data via our support channels.

1. Introduction and Scope

This Privacy Policy describes how mbi8 collects, uses, and protects the personal information of users within Malaysia. By using our platform, you agree to the practices described in this document.

This policy applies exclusively to the mbi8 website and its official applications. It does not apply to third-party websites, external links, or services that you may visit after leaving our platform. We encourage you to review the privacy policies of any third-party sites you interact with.

2. Personal Information We Collect

We collect information necessary to provide a safe and functional gaming environment:

Account and Identity Data

Information provided during registration to establish your identity and account credentials.

Verification Documents

Government-issued IDs or other documents required for Know Your Customer (KYC) processes to verify age and authenticity.

Payment Data

Details required to facilitate deposits and withdrawals, processed securely via our partner payment providers.

Gaming and Transaction Activity

Records of your bets, wins, losses, and transaction history to ensure fair play and account accuracy.

Technical Data

IP addresses, browser types, device identifiers, and operating system information to optimize performance and detect security threats.

Support Communications

Records of your interactions with our customer service team to resolve queries and improve service quality.

3. How We Collect Data

Information is gathered through the following methods:

  • Directly from You: Information you enter during registration, KYC verification, and when contacting support.
  • Automatically: Technical data collected through cookies and server logs while you browse the site.
  • Partner Providers: Data received from our payment processors and verification partners to validate your transactions and identity.

4. Why We Use Data

We process your information for the following purposes:

  • Account Management: Creating and maintaining your user profile.
  • Financial Transactions: Processing deposits and withdrawals of MYR.
  • Security and Compliance: Verifying age, preventing identity theft, and detecting multi-accounting or fraudulent activity.
  • Service Optimization: Personalizing your experience and improving site functionality.
  • Legal Obligations: Meeting the requirements applicable to gambling operators in Malaysia.
  • Marketing: Sending promotions and updates, but only if you have provided explicit consent.

5. When We Share Data

We do not sell your personal data to third parties. We only share information when necessary:

  • Service Providers: With payment processors, identity verification services, and technical hosting providers essential for site operation.
  • Legal Requirements: With relevant authorities when required by law to prevent crime or fulfill regulatory duties.

6. How We Protect Data

We implement robust security measures to safeguard your information:

  • Encryption: Use of industry-standard encryption for data in transit.
  • Access Control: Internal access to sensitive data is strictly limited to authorized personnel only.
  • Data Isolation: Payment information is handled through secure, isolated channels.
  • Monitoring: Continuous monitoring of systems to detect and prevent unauthorized access.

7. Cookies and Tracking

We use cookies to enhance your user experience and analyze site traffic. For detailed information on how we use tracking technologies and how you can manage them, please visit our Cookie Policy.

8. Your Rights

Depending on your situation, you have the following rights regarding your data:

  • Access and Correction: Request a copy of your data or correct inaccuracies.
  • Deletion and Portability: Request the removal of your data or receive it in a structured format.
  • Objection and Withdrawal: Object to certain processing activities or withdraw your consent for marketing.

To exercise these rights, please contact our support team via the channels available on this site. Please note that even after account closure, certain data must be retained to comply with anti-money laundering and gambling regulations.

9. How Long We Retain Data

We store your personal data for as long as your account remains active. Once an account is closed, we retain only the information required by applicable law in Malaysia to fulfill legal, tax, or regulatory obligations.

10. Age Limits

Our services are strictly limited to individuals aged 18 years and older. If we discover that a minor has created an account, that account will be closed immediately and any remaining funds will be handled in accordance with our terms. Parents or guardians who suspect a minor is using the platform should report the account via our Support page.

11. Cross-Border Transfers

To ensure high availability and security, some of our service providers may operate outside of Malaysia. In such cases, we apply appropriate safeguards to ensure your data remains protected and handled with the same level of care as it is within Malaysia.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates are published directly on this page. We recommend checking the "Last Updated" date at the top of this page periodically to stay informed.

13. Contact Us

If you have any questions, concerns, or requests regarding your privacy and personal data, please reach out to us through the official support channels located on our Support page.